open the order form by clicking on order form (you will find a link to the order form also at the top of each catalogue page)

the order form opens in a new window. please fill out the required fields which are "your name", "your email address" and "the country where you are from".

please enter into the field "your order" which item(s) you would like to order and the quantity. see example
* tip: you can easily copy the name(s) of the record(s) with your mouse and then paste into the "your order" field during you are browsing through our catalogue pages

when you have completed your order, just click on the button "send" at the bottom of the order form. after we have received your order, we will email you back to confirm your order and to give you all further details about shipping & payment. In general, you get a confirmation email within 24 hours after placing your order.

email us your order to team@musicheartandsoul.de

please include your name, your address and what you would like to order. if you like, you can do this by copying the name of the record(s) with your mouse into your email.

After you have emailed us your order, we will email you back to confirm your order and to give you all further details about shipping & payment. In general, you get a confirmation email within 24 hours after you have emailed us your order.

attention: in case you don't get a confirmation email 48 hours after you have sent your order, email us again! (it can happen sometimes that emails do not come through)

our phone number is: +49 (0) 5724 - 39 23 16

business hours: Mondays - Fridays: 12.00 - 19.00 CET

(if it is difficult for you to call us at these times since you are living in another time zone, then it is possible to fix an appointment. just email us in this case)

Paypal: secure online credit card payment, possible for more than 40 countries. Please find more infos at the PayPal website.

sending cash: we accept US Dollar or Euro. Sending cash at your own risk. We recommend that cash is sent by registered mail only!

if you aren't sure what's the best option for you, simply get in touch with us and we will find a convenient solution

We send all our packages registered & insured! All overseas shippings will be shipped airmail, registered & insured.

regarding the following shipping cost lists: a vinyl doublepack counts as 2 records, a vinyl triple pack as 3 records...!

shipping costs within Europe:
1 record = 8,50 eur, that's an airmail shipping, registered and insured
2 records = 10,50 eur, that's an airmail shipping, registered and insured
3-4 records = 12,50 eur, that's an airmail shipping, registered and insured
5-6 records = 16,50 eur, that's an airmail shipping, registered and insured

the shipping costs for 7-20 records to the countries Austria, Belgium, Finland, France, Greece, Greenland, Ireland, Italy, Luxembourg, Monaco, Netherlands, Poland, Portugal, Sweden, Switzerland, Slovakia, Spain, Czech Republic, United Kingdom are:
7-20 records = 17,00 eur, that's a combined airmail and surface shipping, registered and insured
7-20 records = 24,00 eur, that's an airmail shipping, registered and insured

the shipping costs for 7-20 records to all other countries within Europe are:
7-20 records = 25,00 eur, that's a combined airmail and surface shipping, registered and insured
7-20 records = 33,00 eur, that's an airmail shipping, registered and insured

shipping costs to USA, Canada, North Afrika:
1 record = 14,50 eur, that's an airmail shipping, registered and insured
2 records = 18,50 eur, that's an airmail shipping, registered and insured
3-4 records = 22,50 eur, that's an airmail shipping, registered and insured
5-6 records = 30,50 eur, that's an airmail shipping, registered and insured
7-8 records = 38,50 eur, that's an airmail shipping, registered and insured
9-20 records = 44,00 eur, that's an airmail shipping, registered and insured

shipping costs to Asia, Australia, Central/South Afrika:
1 record = 14,50 eur, that's an airmail shipping, registered and insured
2 records = 18,50 eur, that's an airmail shipping, registered and insured
3-4 records = 22,50 eur, that's an airmail shipping, registered and insured
5-6 records = 30,50 eur, that's an airmail shipping, registered and insured
7-8 records = 38,50 eur, that's an airmail shipping, registered and insured
9-20 records = 55,00 eur, that's an airmail shipping, registered and insured

if your country is not listed here or you aren't sure about your shipping costs, simply get in touch with us!

regarding customs duties/charges: if you are an international customer outside the EU, your package may be subject to duties when it arrives in your country. unfortunately we have no possibility of predicting these charges since they differ from country to country.

Zahlung per Vorüberweisung auf unser Konto:
Hierbei überweist du den Rechnungsbetrag (den wir dir natürlich vorher mitteilen) auf unser Konto und sobald die Überweisung eingeht, schicken wir die Platte(n) raus. Vorteil: 6,00 eur billiger als der Versand per Nachname!
(Wir empfehlen immer die Vorüberweisung, einfach aus Kostengründen! Seit langem bevorzugen alle unsere Kunden die Vorüberweisung, Lieferungen per Nachnahme kommen wegen der hohen Nebenkosten so gut wie gar nicht mehr vor)

Wir verschicken unsere Pakete mit der Deutschen Post bzw. DHL. Innerhalb Deutschlands beträgt die Lieferzeit 1-3 Tage. Auch kann man Pakete innerhalb Deutschlands "tracken" lassen (Tracking = Sendungsvefolgung; man kann feststellen, wo sich das Paket gerade befindet) Wir verschicken alle unsere Pakete versichert!